The Global CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT is designed to enable supervisors and managers to review the effectiveness of customer service in their organization and to develop strategies and implement a plan to improve the quality of customer service
Comprising 5 Level 3 courses and 100 hours of online learning, this program is the best foundation for a career in service management.
On selection of the installment option for your program, you will be directed to the secure PAYPAL Portal and can pay for your course using a credit card. On payment, you will receive a login to your program.
Please read our TERMS AND CONDITIONS before purchasing your program.
Number of Payments
Start Payments at Checkout
We calculate payments from the date of purchase
Every Month x 4
The courses in this program include:
COURSE 1: MEETING CUSTOMER NEEDS
COURSE 2: MANAGING SERVICE QUALITY
COURSE 3: HANDLING COMPLAINTS AND DIFFICULT CUSTOMERS
COURSE 4: LEADING AND MOTIVATING A SERVICE TEAM
COURSE 5: CUSTOMER RELATIONS MANAGEMENT
There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.
Learners have 6 months from the date of enrolment to complete the Certificate Program.
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.
6 REASONS TO ENROL IN THIS PROGRAM NOW!
CERTIFICATION: Global Management Academy Parchment Certificate (mailed)
DELIVERY: On-line with email, skype and phone support as required.
RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.
REQUEST A CALLBACK
Please contact us on the following phone number with any questions:
+44 (0) 28 90640231
Please also use our contact form.
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