Global Management Academy U.K.
Global Management Academy U.K.

Certificate in Managing Quality and Improvement

The CERTIFICATE IN MANAGING QUALITY AND IMPROVEMENT program is designed for supervisors and staff tasked with contributing to the management of quality within the work team.

 

Comprising 5 courses and 100 hours of learning, the program provides comprehensive training in a wide range of skills and knowledge areas required to help you meet the quality needs of your customers, and contribute to quality improvement programs in your organization.

BUY THIS COURSE NOW

 

FEES: £300 (BUY NOW for £199.00 if paid up front). This fee includes enrollment in all 5 courses, and tutor support throughout your program.

INSTALLMENT PAYMENT

 

On selection of the installment option for your program, you will be directed to the secure PAYPAL Portal and can pay for your course using a credit card. On payment, you will receive a login to your program.

 

Please read our TERMS AND CONDITIONS before purchasing your program.

 

Number of Payments

5

Start Payments at Checkout

 

We calculate payments from the date of purchase

Due

At Checkout:

Every Month x 4

TOTAL

Amount

£ 60.00

£ 60.00

£ 300.00

 

 

PROGRAM CONTENT

The courses in this program include:

 

COURSE 1: UNDERSTANDING QUALITY MANAGEMENT

  • Unit 1: Getting Started
  • Unit 2: Understanding Quality
  • Unit 3: Understanding Quality Standards
  • Unit 4: Understanding ISO 9001
  • Unit 5: Customers and Quality
  • Unit 6: The Costs of Quality
  • Unit 7: Total Quality Management
  • Unit 8: Quality Awards
  • Unit 9: Benchmarking
  • Unit 10: Implementing Quality
  • Unit 11: Wrapping Up

COURSE 2: MEETING CUSTOMER NEEDS

  • Unit 1: Getting Started
  • Unit 2: Understanding Customer Service
  • Unit 3: Knowing your Customers
  • Unit 4: Knowing Customer Needs
  • Unit 5: Meeting Customer Needs
  • Unit 6: Exceeding Customer Expectations
  • Unit 7: Knowing Customer Legal Rights
  • Unit 8: Using Customer Feedback
  • Unit 9: Handling Complaints
  • Unit 10: Wrapping-up

COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES

  • Unit 1: Getting Started
  • Unit 2: Understanding Continuous Improvement
  • Unit 3: Understanding Processes
  • Unit 4: Process Variation and Control
  • Unit 5: Understanding Kaizen
  • Unit 6: Improving Processes
  • Unit 7: Lean and the 7 Wastes
  • Unit 8: Problem Analysis Tools
  • Unit 9: Causal Analysis Tools
  • Unit 10: Analyzing Possible Solutions
  • Unit 11: Implementing the Solution
  • Unit 12: Wrapping Up

COURSE 4: SOLVING PROBLEMS AT WORK

  • Unit 1: Getting Started
  • Unit 2: The Problem Solving Method
  • Unit 3: Problem Recognition and Definition
  • Unit 4: Gathering Information
  • Unit 5: Understanding Causes
  • Unit 6: Improving Processes
  • Unit 7: Generating Solutions
  • Unit 8: Analyzing Possible Solutions
  • Unit 9: Selecting the Best-fit solution
  • Unit 10: Analyzing Risks
  • Unit 11: Implementing the Solution
  • Unit 12: Monitoring Progress
  • Unit 13: Wrapping Up

COURSE 5: UNDERSTANDING INNOVATION AND CHANGE

  • Unit 1: Getting Started
  • Unit 2: The Pressure to Innovate
  • Unit 3: Approaches to Innovation
  • Unit 4: Promoting Innovation
  • Unit 5: Understanding Change
  • Unit 6: Understanding Change Management
  • Unit 7: Planning Change
  • Unit 8: Communication and Change
  • Unit 9: Overcoming Barriers to Change
  • Unit 10: Monitor Progress And Celebrate Wins
  • Unit 11: Wrapping-Up

TRY THIS COURSE FOR FREE

 

You can view an extract of this program by clicking on this link and completing the preliminary enrolment details. Access is enabled for 7 days.

ADMISSION REQUIREMENTS

 

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

 

PROGRAM DURATION

 

Learners have 6 months from the date of enrolment to complete the Certificate Program.

 

ASSESSMENT

 

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.

 

6 REASONS TO ENROL IN THIS PROGRAM NOW!

  1. You get a Management Certificate which is recognized worldwide.
  2. You get real value for money (E-learning costs a fraction of conventional learning).
  3. You can get started immediately.
  4. You can learn at your own pace, at home, at work, in the park, anywhere you choose.
  5. You will have excellent support from a dedicated coach throughout the program.
  6. Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions).

CERTIFICATION: Global Management Academy Parchment Certificate (mailed)


DELIVERY: On-line with email, skype and phone support as required.


RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.

LEARNING

PORTAL

REQUEST A CALLBACK

Please contact us on the following phone number with any questions:

 

+44 (0) 28 90640231

 

Please also use our contact form.

IPAD READY COURSES

 

Global online courses are IPAD and ANDROID tablet and mobile phone compatible.

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