Global Management Academy U.K.
Global Management Academy U.K.

Customer Service Essentials

ONLINE COURSE IN CUSTOMER SERVICE MANAGEMENT SKILLS

 

This course is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public sector, this course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.

 

In this course, you will learn how to identify the drivers of customer satisfaction in your business, and how to identify and prioritize customer needs. You will also learn how to analyze your organization’s service profile, and measure customer satisfaction, in order to identify how to improve service delivery. In addition, you will learn how to improve your teams’ management of customer services including complaints and difficult customer

COURSE DETAILS

 

The content of this course includes:

  • Understanding the principles of effective customer Service
  • Defining customer satisfaction
  • Knowing your Customer
  • Identifying customer needs and expectations
  • How to meet customer needs
  • How to exceed Customer Expectations
  • Collecting and Using Customer Feedback
  • Respecting Customer legal rights
  • Develop a Service Charter
  • Developing Service Policy Statements
  • Managing Customer Complaints
  • Planning Service Improvement

Course Details

SUITABLE FOR: Service Managers and Business owners

COURSE DURATION: - 20 Hours (at learner's pace).

CERTIFICATION: - Global Management Academy Certificate.

ACCESS DURATION: - 90 days from the date of purchase
ONLINE DELIVERY: - Video, presentations, quizzes, virtual tutor.
RESOURCES: - Comprehensive Learners manual, additional articles and worksheets.

SUPPORT: - Personal Coach Email support throughout the course.

ILM EQUIVALENCE: M2.05 Meeting Customer Needs (2 Credits).

Buy this course

COURSE FEES: £79 now £59 - Click here to buy now

 

ILM Customer Service Management

This is course is one of 4 courses in the ILM Endorsed CUSTOMER SERVICE MANAGEMENT PROGRAM. Get all 4 courses for £240.

 

Certification from the Institute of Leadership and Management  Learn more...

ILM Certification

Download Course Profile
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FURTHER INFORMATION

 

To get more information and discuss payment options, click on the link, or contact us on:

 

Email: sales@globalmanagementacademy.com

 

Tel: 028 9064  0231

LEARNING

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REQUEST A CALLBACK

Please contact us on the following phone number with any questions:

 

+44 (0) 28 90640231

 

Please also use our contact form.

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