Global Management Academy U.K.
Global Management Academy U.K.

Certificate in First Line Management

The Global CERTIFICATE IN FIRST LINE MANAGEMENT PROGRAM is designed to assist newly appointed supervisors, or those preparing for management positions to quickly acquire the skills and knowledge with which to take control in their new roles.


The program comprises 5 Level 3 courses perfect learning suite for the new and aspiring supervisors and first line managers.



FEES: £295 (BUY NOW for £199.00 if paid up front). This fee includes enrollment in all 5 courses, and tutor support throughout your program. 






On selection of the installment option for your program, you will be directed to the secure PAYPAL Portal and can pay for your course using a credit card. On payment, you will receive a login to your program.


Please read our TERMS AND CONDITIONS before purchasing your program.


Number of Payments


Start Payments at Checkout


We calculate payments from the date of purchase


At Checkout:

Every Month x 2



£ 95.00

£ 95.00

£ 285.00



Program Content

This program comprises the following courses:

Effective Supervision Skills

Unit 1: Getting Started
Unit 2: Understanding Management
Unit 3: The Functions of Management
Unit 4: Setting Team Goals
Unit 5: Organizing Work
Unit 6: Assigning Work
Unit 7: Delegating Effectively
Unit 8: Management Controls
Unit 9: Giving Feedback
Unit 10: Managing with Authority
Unit 11: Wrapping-up

Interpersonal Communication Skills

Unit 1: Getting Started
Unit 2: Understanding Communication
Unit 3: Barriers to Communication
Unit 4: Verbal Communication
Unit 5: Active Listening
Unit 6: Non-Verbal Communication
Unit 7: The Art of Persuasion
Unit 8: Effective Questioning
Unit 9: Effective Writing
Unit 10: Wrapping-Up

Managing Effective Workplace Relationships

Unit 1: Getting Started
Unit 2: Managing Relationships
Unit 3: Using Feedback
Unit 4: Managing Diversity
Unit 5: Cross-Cultural Communication
Unit 6: Building Trust and Confidence
Unit 7: Managing Internal Communication
Unit 8: Networking
Unit 9: Resolving Workplace Conflict
Unit 10: Wrapping up

Time Management for Managers

Unit 1: Getting Started
Unit 2: Understanding Time Management
Unit 3: Time Thieves
Unit 4: Goal Setting
Unit 5: Getting Started with Time Management
Unit 6: Planning your Time
Unit 7: Prioritizing
Unit 8: Dealing with Interruptions
Unit 9: Tackling Procrastination
Unit 10: Attention Management
Unit 11: Organizing your Work
Unit 12: Wrapping-up

Managing Employee Performance

Unit 2: Understanding Performance Management
Unit 3: The Manager’s Role
Unit 4: Preparing for the Review Meeting
Unit 5: Conducting the Performance Review Meeting
Unit 6: Providing Effective Feedback
Unit 7: Performance Planning
Unit 8: Development Planning
Unit 9: Managing Underperformance
Unit 10: Wrapping Up



There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.




Learners have 3 months from the date of enrolment to complete the Certificate Program. On commencement, you will have access to your first course. Your second course and subsequent courses will be available every 14 days.




Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.




Candidates can elect to upgrade their Global Certificate to an ILM Qualification by completing written assignmenst for each course in the program. Contact us for more information.

CERTIFICATION: Global Management Academy Parchment Certificate (mailed)

DELIVERY: On-line with email, skype and phone support as required.

RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.



You can view an extract of this program by clicking on this link and completing the preliminary enrolment details.


Access is enabled for 7 days.





Please contact us on the following phone number with any questions:


+44 (0) 28 90640231


Please also use our contact form.



Global online courses are IPAD and ANDROID tablet and mobile phone compatible.


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