Global Management Academy U.K.
Global Management Academy U.K.

Foundations in Quality Management



Quality Management is a fundamental tool in the management of most organizations today, whether commercial or in the public sector. Understanding how quality management systems work, and how they can be deployed to improve business performance is an invaluable to team leaders and staff at all levels of an organization.


Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive  introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.


The course examines the content of the ISO 9001:2008 quality management system, and provides an overview of best practice in the use of quality tools and techniques. In addition, your will learn about the role of TQM, and the development of continuous quality improvement. methodologies, and in particular on the application of Kaizen.


The content of this course includes:
  • Understanding Quality Assurance and Quality Control
  • Understanding Quality Standards
  • Understanding ISO 9001
  • Understanding Customers and Quality
  • Understanding TQM
  • Understanding the Costs of Quality
  • Understanding Processes
  • Understanding Process Improvement
  • Understanding Quality Control and Statistics
  • Understanding Quality Improvement
  • Understanding Kaizen
  • Getting started with Quality Improvement.

Course Details

SUITABLE FOR: Front Line Managers, and staff tasked with managing quality

COURSE DURATION: 10 Hours (at learner's pace).

CERTIFICATION: Global Management Academy Certificate.

ACCESS DURATION: 90 days from the date of purchase
ONLINE DELIVERY: Video, interactive presentations, quizzes
RESOURCES: Learners manual, additional articles, and a range of Excel workbooks 

SUPPORT: Personal Coach support throughout course.

ILM EQUIVALENCE: M3.19 – Understanding Quality Management (2 Credits).

Buy this course

COURSE FEES: £89 now £59 - Click here to buy now


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To get more information and discuss payment options, click on the link, or contact us on: Tel: 028 9064 0231






Please contact us on the following phone number with any questions:


+44 (0) 28 90640231


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