Global Management Academy U.K.
Global Management Academy U.K.

Conflict Management



Conflict is a normal feature of any workplace. However, failure to manage conflict within the team, between teams, or with customers or suppliers is one of the most common failures of leadership we see in the workplace. Fortunately, conflict resolution is a skill that can be learned quite easily, and with practice, will quickly become second nature to you.


In this course, we use the best practice approach to conflict management developed by the Charted Institute of Personnel Management, and help you assess and develop your skill using their conflict management competence model.


This course will give you a structured process that they can use and modify to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger, how to diffuse anger and how to provide on-going support to prevent further conflict arising.



The content of the course includes:

  • Understanding conflict in the workplace
  • Understanding the causes of conflict in the workplace
  • The Thomas-Kilman Conflict resolution Instrument
  • Creating the Atmosphere for Resolution
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • Dealing with Anger
  • Managing the Resolution Process
  • Applying Conflict Resolution across the Organization
  • Using the Agreement Frame
  • Creating a conflict reducing work climate

Course Details

SUITABLE FOR: Supervisors, Team Leaders and Project Managers

COURSE DURATION: 10 hours (at learner's pace)

CERTIFICATION: Global Management Certificate

ACCESS DURATION: 90 days from date of purchase

ONLINE DELIVERY: Video, presentations, quizzes, virtual tutor

RESOURCES: Comprehensive Learner's Manual, articles and worksheets

SUPPORT: Personal coach email support throughout the course

ILM EQUIVALENCE: M3.14 Understanding Conflict Management (1 Credit)

Buy this course

COURSE FEES: £89 now £59 - Click here to buy now


Conflict Resolution - Course Profile
Conflict Resolution Skills - Course Prof[...]
Adobe Acrobat document [205.9 KB]

ILM Effective Manager Program

This course is one of 5 courses in the ILM Endorsed EFFECTIVE MANAGER PROGRAM. Get all 5 courses for £240.


Certificate issued by the Institute of Leadership and Management. 


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To get more information and discuss payment options, click on the link, or contact us on: Tel: 028 9064 0231






Please contact us on the following phone number with any questions:


+44 (0) 28 90640231


Please also use our contact form.



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