ONLINE COURSE IN MANAGING CONFLICT
Conflict is a normal feature of any workplace. However, failure to manage conflict within the team, between teams, or with customers or suppliers is one of the most common failures of leadership we see in the workplace. Fortunately, conflict resolution is a skill that can be learned quite easily, and with practice, will quickly become second nature to you.
In this course, we use the best practice approach to conflict management developed by the Charted Institute of Personnel Management, and help you assess and develop your skill using their conflict management competence model.
This course will give you a structured process that they can use and modify to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger, how to diffuse anger and how to provide on-going support to prevent further conflict arising.
The content of the course includes:
To get more information and discuss payment options, click on the link, or contact us on: Tel: 028 9064 0231
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+44 (0) 28 90640231
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