Global Management Academy U.K.
Global Management Academy U.K.

Managing Stress and Conflict in the Organization - A Leader's Toolkit



Are your employees showing signs of stress: arguments, depression, dissatisfaction, absenteeism? Are their conflicts inside the organization which you feel unable to manage, and are these contributing towards your personal stress levels? Are you aware of your legal obligations in regard to employee well-being, and in particular to managing stress levels at work?


This vital course for business leaders and Human Resources practitioners uses best practice strategies for transforming the way management team sand organizations handle stress, conflict and harassment in the organization.


In this course, you will first assess your own competence as a leader in containing and managing stress in your team using best practice models and tools from the Health and Safety Executive. You will then  assess the stress and conflict risk within your organization.


You will also learn a range of techniques to improve how you, and the organization manages your people to reduce stress, and, and learn about the processes and best practices that the organization can apply to become a leader in safe and healthy working practices.


You will also learn how to use best practice techniques from the Institute of Personnel managers for the management of conflict, and bullying and harassment in the organization.


In addition, you will also have access to a wide range of resources to help your team leaders improve their competence in preventing stress and conflict.



The content of the course includes:

  • Understanding Stress
  • Understanding how stress and conflict affects you personally
  • Understanding the effects of stress on your people
  • The Role of the manager in managing stress
  • Management Competence and Managing Stress
  • The Role of the Organization in Managing Stress
  • Organizational stress risk assessment
  • Organizational legal and social responsibilities in managing stress and conflict
  • Understanding conflict
  • Assessing your conflict management skills
  • Techniques for managing conflict in the workplace.
  • Managing Bullying and Harassment

Course Details

SUITABLE FOR: Experienced Middle and Senior managers, and HR managers.

COURSE DURATION: 20 hours (at learner's pace)

CERTIFICATION: Global Management Certificate

ACCESS DURATION: 90 days from date of purchase

ONLINE DELIVERY: Video, presentations, quizzes, self-assessments, virtual tutor

RESOURCES: Comprehensive Learner's Manual, articles and worksheets

SUPPORT: Personal coach email support throughout the course

ILM EQUIVALENCE: M5.08 – Managing Stress and Conflict Management in the Organization (3 Credits)

Buy this course

COURSE FEES: £89 now £69 - Click here to buy now


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To get more information and discuss payment options, contacts us on:


Tel: +44 (0) 28 9064 0231





Please contact us on the following phone number with any questions:


+44 (0) 28 90640231


Please also use our contact form.



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